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This research suggests innovativeness, standardization, and
flexibility as three important software characteristics, and aims to investigate
the relationship between these three characteristics while observing their
influence on performance. The results reveal that software innovation and
standardization positively influence flexibility, and that the three software
characteristics’ variables, innovation, standardization, and flexibility, have a
positive effect on performance. This study not only focuses on software
characteristics, but also provides specific information that hands-on software
development staff can use to strengthen the competitiveness of the industry.