Chatbot with Touch and Graphics: An Interaction of Users for Emotional Expression and Turn-taking

Abstract

Use of chatbots for emotional exchange is recently increasing in various domains. However, as existing chatbots have been considered in terms of natural language processing techniques for interaction with text-based chatting, chatbot interaction with users is lacking in terms of considering the emotions of users and managing turn-taking in conversation. This paper suggests an interaction technique having touch interactions with graphic interfaces (TwG) to solve these problems. In the system, users send their emotions and manage turn-taking through TwG technique. We conducted a Wizard of Oz study to evaluate user experience on emotional expression and turn-taking with TwG technique. Results showed that TwG interaction improved emotional expression compared to a traditional text-based chatbot interaction. Furthermore, the results showed that TwG positively affects natural turn-taking of the conversation.